Since purchasing the Surface Pro 3, my journey seems to have been in a downward spiral. I really don't think that you do understand my frustration with Microsoft. Regarding the issue you're having with Syncing Outlook to your account both on your Surface and desktop PC, I strongly suggest you post the issue here This link, which contains the full list of Mouse and Keyboard shortcuts for Windows 8.1 These are great questions that can be asked to the app developer support team and perhaps resolve the issue. Is the app compatible with Windows 8.1 tablets? Does the app requires a certain settings? To try and get to the bottom of the issue, I've suggested you try and reach the app developer and seek assistance. We've determined through a process of elimination that the issue isn't directly related to the Surface itself but rather the app as if it was a general issue you were having you would have noticed when say using the web or typing in a document/notepad or Initially you've mentioned having an issue utilizing certain keystrokes commands in your SketchUp Pro 2015 app. Thank you for the update and I totally understand the frustration.
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